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Computer Problems. I Kinda Need Help.. (SOLVED!)


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#1 Rahludan

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Posted 26 May 2014 - 04:13 AM

I have a gaming computer that I had recently built about 4 months ago. It was working fine until about 3 weeks ago. 

 

The computer will shut off whenever you are doing pretty much anything except going idle. I first suspected it was the power supply, so I had gone out and bought a power supply with more voltage. (500 to a 600) Once I got it hooked in, that did not solve the problem. there was 60 bucks wasted :) So the next think I figured was the temperatures getting too hot. I had downloaded a program to monitor temperatures and voltages to my CPU, Graphics card, and HDD. All of the temperatures never go over anything that is not considered abnormal. 

 

Viruses are not a problem either since I had done a clean install prior to this.

 

I had also suspected it was the graphics card, due to similar problems with my personal machine. I had took the graphics card out of mine, and put it in my brothers, and the shut downs still occur, so that is not the issue either. 

 

If I want to trigger the shut down rather fast, I usually just run 3 youtube videos at the same time, and the shut down usually occurs in a matter of about 8 seconds. I am kind of stumped here. Everywhere I am reading is saying that these lead to a PSU issue, but I had just replaced mine, so I doubt that is the cause.

 

Once the shut down happens, I cannot get the system to turn back on until I unplug the PSU, and wait 10-15 seconds until I plug it back in. There again, causing me to believe it could be a PSU issue, but I doubt that is the case. 

 

So, I'm stumped. Has anyone else had a similar problems? I know there are pretty good technologically inclined people in this community, so this is my call for help. Any help or suggestions are completely appreciated!

 

Also, I do not mind putting any money into this machine to get it up and running, as long as I am sure that it would fix the problem, rather than taking a chance. 

 

EDIT- As suggested by someone, I had put in a DVD in the drive, and played the DVD, and the computer has not shut off yet. Going on for about 45 minutes, if this helps.

 

EDIT2- I have performed a memory test, and that came back alright.

 

EDIT3-  Not sure if this is related, but its there. I would also like to bring this up to questioning. I don't know why I had forgotten, but when this problem had occurred, and before I did a clean install, I had an error that my Motherboard BIOS had been corrupted, and it had to do a recovery BIOS thing

 

EDIT4- I will watch 4 of the same video at the same time while on Chrome, FF, or IE. Chrome and FF shut down the computer after about 5 seconds, but IE never turns off... Wut??

 

Thanks!!

-Rahl


Edited by Rainbow Dash McStarley, 16 October 2014 - 09:32 PM.
Locked for necrobump.


#2 Prince Polaris

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Posted 26 May 2014 - 04:45 AM

Not sure why I thought of this, but just make sure your RAM is installed correctly, maybe when a certain amount of RAM is used something goes wrong and it shuts off?  And just to be safe, make sure everything is connected to everything else right, just to dismiss any Physical Problems



#3 Rahludan

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Posted 26 May 2014 - 05:25 AM

Thank you for your answer!! However, the RAM is installed fine, as far as my knowledge goes. I am pretty positive everything else is installed properly as well. My beliefs are that I have a faulty Motherboard, or CPU. I just dont know which one. I just checked through GIGABYTE, and my motherboard is still in warranty, but I'm not sure if they would service it, because I am not positive it's a Motherboard Issue. 



#4 Ratty

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Posted 26 May 2014 - 05:30 AM

First, I have to say I'm impressed with what you've done so far, those are all excellent things to try. And that is a good practice of swapping one bit of hardware at a time.

The common cause of random poweroffs is overheating, are all the fans working? You said they aren't showing up as too hot in a program, but that is usually the cause of that so I don't know. I would look at that again, make sure its not showing it in C when you think it is F.
The other hint is if it doesn't crash until you stress it, that is usually temperature. You already swapped out the power supply or I would suggest swapping that out.

As for testing the RAM, it cant hurt, I think Windows has a memory test built in if you mash F8 when its booting. In my experience, when the RAM is bad, it detects that within a minute of running test programs.

#5 MehStrongBadMeh

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Posted 26 May 2014 - 06:09 AM

What power supply are you using? A 400W supply may not be able to stand up to a rig with a powerful graphics card.



#6 Reverie

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Posted 26 May 2014 - 06:12 AM

For that matter, would we be able to get a full hardware list? It may help in figuring out the problem.



#7 Captain Char

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Posted 26 May 2014 - 07:09 AM

I had a powering down issue before, it was cause one of the clips on my cpu heatsink broke and I was actually running my cpu at 99c, its shutdown temp is 72c, also depending on the age of therig, themal paste does dry out and flake away, and will need to be replaced every few years

However as Reverie said, a spec list of the hardware will tell more info

#8 Rahludan

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Posted 26 May 2014 - 07:12 AM

First, I have to say I'm impressed with what you've done so far, those are all excellent things to try. And that is a good practice of swapping one bit of hardware at a time.

The common cause of random poweroffs is overheating, are all the fans working? You said they aren't showing up as too hot in a program, but that is usually the cause of that so I don't know. I would look at that again, make sure its not showing it in C when you think it is F.
The other hint is if it doesn't crash until you stress it, that is usually temperature. You already swapped out the power supply or I would suggest swapping that out.

As for testing the RAM, it cant hurt, I think Windows has a memory test built in if you mash F8 when its booting. In my experience, when the RAM is bad, it detects that within a minute of running test programs.

 

Thanks! :) I tried my best, but I really don't have a spare motherboard or CPU that is current enough to swap and test out. Both pieces are under warranty, but I am not sure how to open up a warranty claim, when I am not certain of the problem, or finding anything that can specifically point out faulty equipment. The program measures in both F and C, and I was going off C temps. I'm gonna go ahead and run the RAM rest, and see if that shows anything. Overheating was my first second suspicion, but that doesn't seem to be the case :/

What power supply are you using? A 400W supply may not be able to stand up to a rig with a powerful graphics card.

I am using a Thermaltake 600W Power Supply. The graphics card doesn't require much wattage, and I've been using the graphics card with the old supply, which was 500W, for 4 months without any issue. 

 

For that matter, would we be able to get a full hardware list? It may help in figuring out the problem.

Sure, I think I am giving you the right information?

Spoiler

 

Or, here's the short list.

 

OS: Windows 7 Home Premium 64-bit

Motherboard: GIGABYTE 970A-UD3P

Processor: AMD FX-8320 Eight-Core Processor

Memory: 8192MB RAM (8GB DDR3)

GPU: Diamond Radeon R7 240

PSU: Thermaltake 600W

HDD: Seagate 2TB


Edited by Rahludan, 28 May 2014 - 09:39 AM.


#9 Captain Char

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Posted 26 May 2014 - 07:15 AM

im no genius but I'd feel safer with a 750w or 800w PSU

#10 Rahludan

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Posted 26 May 2014 - 07:16 AM

Oh, I had just realized that I never downloaded the GPU drivers.. I'm going to do that now, but I doubt it will change anything..



#11 Captain Char

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Posted 26 May 2014 - 07:26 AM

well better to have the proper drivers installed anyways, cause some cards are picky with generic drivers

#12 Limey the Kind

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Posted 26 May 2014 - 11:14 AM

I was about to say your GPU drivers were wrong. I just ran your specs through the same company I used to build mine (it's not exactly the same but very close) and they recommend a 450W PSU and that's with a 20% allowance so your PSU should be more than enough, I wouldn't wast any more money upgrading that unless you plan to upgrade your GPU soon, even then a R9 280X should work on your 600W PSU



#13 ZeBraffels

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Posted 27 May 2014 - 05:22 AM

I once had OCZ RAM that would pass memtest but were defective.  This had cause random hard reboots.  If you will, try running Prime95.  This will torture test CPU and RAM together.  There will be a text box for each core.  If any of the eight fail, it narrows it down to your CPU/RAM as the culprit.  If it hard reboots during the test, than it can be an overheat issue.  If you have onboard video, I would just remove the graphics card completly, during the tests.

 

Download linky for Prime95:

http://www.guru3d.co...5_download.html

 

You can also try this stuff here.

Spoiler

Edited by waffels, 27 May 2014 - 06:07 AM.


#14 Rahludan

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Posted 27 May 2014 - 07:08 AM

Thanks guys! I GREATLY appreciate all the help you all are trying to give me! 

 

Waffels, I have unchecked restart on failure, and I appreciate you showing me that. I have also checked the event viewer, and I am seeing a consistent pattern. Right before, or at the same time as the Critical System Shutdowns, I am having Event ID 6 with the FilterManager being the source.. 

 

I'm also getting a bunch of !'s in the applications tab. Source being WMI, Event ID 10. These errors are happening almost right at the same time simultaneously, maybe like 8 seconds apart. 

 

 Not sure if this is related, but its there. I would also like to bring this up to questioning. I don't know why I had forgotten, but when this problem had occurred, and before I did a clean install, I had an error that my Motherboard BIOS had been corrupted, and it had to do a recovery BIOS thing.

 

I had just installed that program, and I will post results as soon as the scans complete! If, they complete :P

 

EDIT- Alright, during the tests, I guess windows had activated itself?? That's weird, because I had activated it right after my clean install!


Edited by Rahludan, 27 May 2014 - 07:30 AM.


#15 Captain Char

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Posted 27 May 2014 - 11:04 AM

you reminded me to check for bios updates on my own motherboard, lol

#16 ZeBraffels

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Posted 27 May 2014 - 11:14 AM

*scissor noises*

 

Before you continue doing anything else, make sure all your data is backed up.  I have a feeling your OS is about to take a phat dump on you.

 

Microsoft EventID 6 message.  This looks like it has something to do with the startup process.  When Windows first loads, it has a checklist of crap to go through to make sure everything is booted and services are running.  You can modify the list, by disabling/removing applications that are allowed to auto start during boot up.  Maybe a recent application was installed and is causing havok?

http://support.microsoft.com/kb/929135

 

Microsoft's EventID 10 message.   Something to do with Win7 and Serivice Pack 1.

http://support.micro....com/kb/2545227

 

Run Disk Check against file system.  Run the chkdsk /f c: command to check and fix file system errors.

Click Start - Programs - Accessories - Right click Command Prompt and Run as Administrator - Type chkdsk /f C:

 

 

-slowpoke edit-

I just read that you had a bios corruption message.  Yeah... you could clear your CMOS (hard reset BIOS configuration) and see if that does anything.  I wouldn't recommend flashing your BIOS, unless you really know whatchur doing.  That part can brick your motherboard if it isn't done right.  Some vendors will actually provide an .exe that you can run within Windows, if you're lucky.


Edited by waffels, 27 May 2014 - 11:41 AM.


#17 Captain Char

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Posted 27 May 2014 - 11:23 AM

also on the bios note, most have a recovery to prevent bricking, and if you do brick somehow there are crisis recovery tools to fix that too

#18 Rahludan

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Posted 27 May 2014 - 06:18 PM

I had let that test run forever last night. Temps going up to 78 C, and fanspeeds in the 7000's I had started that test as soon as I had gotten in from work, about 2:30. And 12 hours later, I couldn't tell if it was still running, but it never crashed! I've done check disk, and it found a few things. The problem still persists though. The next thing I'll try is working with the motherboard, but Ill have my friend do that, sice I have no clue what I'm doing :)



#19 ZeBraffels

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Posted 28 May 2014 - 07:43 AM

Your CPU is running way too hot. :C

 

I checked AMD's website and they do not list a maximum temperature for your processor. /shrug

http://products.amd....&f10=&f11=&f12=

 

I'm reading reviews for this CPU on Newegg's website and people are reporting overheat issues with the stock heatsink, which isn't a surprise as stock sinks for AMD has always sucked.  The rule of thumb with AMD is keep it under 58C.  Your 100% cpu load should operate around ~60C with a stock heatsink.   What heatsink are you currently using?


Edited by waffels, 28 May 2014 - 08:07 AM.


#20 Rahludan

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Posted 28 May 2014 - 08:08 AM

Okay, so I'll try that next. I took the CPU off the motherboard, and there is hardly anything on it.. My buddy has a ton of heat sink that I am positive he will let me use! 

 

To answer your question, I am using the heat sink that came with the CPU. It was already affixed on the processor, so that's what I used. I will steal some off my friend, and I will let you guys know later! 

 

You keep giving me hope! I appreciate it! 



#21 Captain Char

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Posted 28 May 2014 - 08:13 AM

Rarityo3o may not be around but well still got a lot on the tech department on Brohoof

#22 ZeBraffels

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Posted 28 May 2014 - 08:17 AM

I would suggest using a pure copper heatsink or at least a copper core.  It radiates heat more effeciently.

 

If you have a micro-atx case or larger, I would suggest a heatsink that blows the heat to the back of the case.  The link below is an example of what I have used before for my AM2/AM3 cpus.  The style where air is just blown straight down onto the motherboard is just silleh, as it just recirculates the hot air.

http://www.newegg.co...N82E16835186134

 

-edit-

People with your processor were suggesting this heatsink.  Note that its a 120mm fan size and may have issues fitting into small cases.

http://www.newegg.co...3-099-_-Product


Edited by waffels, 28 May 2014 - 08:23 AM.


#23 Rahludan

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Posted 28 May 2014 - 09:22 AM

Wow, so I'm silly.. I thought the heat sink was the paste on the bottom of it, rather than the actual fan piece itself. Yeah, I'm using the one that came with the processor.. I feel pretty dumb, but at least I've learned somethin tonight!

 

As stated before, I let the test run for almost 12 hours, with no reboots or shut downs. Temperatures were pretty gnarly. I still find it hard to believe that browsing email or watching 3 youtube videos at the same time would be equivalent to these kinds of temperatures, if over heating is actually the issue. 

 

You guys know much more than I do, so I am going to try anything you guys suggest, short of taking a sledge hammer to the stupid thing, because I am about to do that based on my own judgement :)



#24 Captain Char

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Posted 28 May 2014 - 02:41 PM

strange that doing just that tasks your processor, I have to run game compiles to even make my i7 do something more then 5% usage, anything else it just grunts at me to leave it alone

Edited by Captain Char, 28 May 2014 - 02:41 PM.


#25 BlazingFury1996

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Posted 29 May 2014 - 10:26 AM

Hai Rahludan! :D

 

Sorry to hear about your hell with the computer! Most of my tips have been recommended, but there are a couple still up my sleeve... 

 

Going on your EventID 6 and 10, there could be a slight chance of a corrupt OS?

 - Although you reinstalled it, where did you get the disks / ISO from? The reason being, I know people who have had this problem, as they brought their disks off of eBay, and the person behind it purposely put a bug in it that made the Power service fail, causing instant power off. Not nice! 

 

Try running the CMD as an Administrator, then running "sfc /scannow" (without the quotes). This will check the integrity of your OS, and ensure there are no corrupt files. If there are, it will attempt to fix them. This doesn't always work, and you may need a new copy of your OS.

 

May I ask - is your copy of Windows genuine, and are the disks you used genuine too? That could be a cause of problems if not. 

 

The next thing I recommend is looking at your Internet Browsers! What browser do you use? If it only happens when using the Internet, then maybe there is a corrupt file in the browser, so much so that Windows cannot cope with it, and it shuts down. Try reinstalling your browser, or switch to another one temporarily, to see if the same outcome is achieved.

 

Another thing I recommend is that you try stressing your GPU. It is VERY strange that it only happens in certain circumstances, so I am also inclined to believe the temperature could be a contributing factor. Using an AMD stock sink could cause problems, as they are well known for being... well, crap!

>Open up a temperature monitoring program (such as Speedfan) and keep an eye on it. I want you to run a program called Furmark.

 

Furmark ( http://www.ozone3d.net/benchmarks/fur/ ) stresses your GPU to its limits. Run Furmark as you monitor your temperature. See if the computer shuts off at all while using Furmark, and if it does, record the temperature, and re-test. See if it's the same temperature. If it's different, let us know anyways. The temperature it shuts off at may give us more detail. Run Furmark for a max of 30 minutes. If it doesn't shut down - great! 

 !WARNING! Furmark DOES make your GPU temperature rise like crazy! Keep an eye on it. If your CPU goes above 100, pull the plug and leave your GPU to cool. !WARNING! 

 

I hope this helps you get an idea of what's happening with your computer. It's a shame when they go wrong. 

 

Best of luck to you! 

 

3QJKOC9.png

 

Edit: Typo xD


Edited by BlazingFury1996, 29 May 2014 - 10:28 AM.


#26 Ratty

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Posted 29 May 2014 - 10:32 AM

Needs paste between the CPU and the heat sink.

#27 BlazingFury1996

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Posted 29 May 2014 - 10:41 AM

Needs paste between the CPU and the heat sink.

Ratty's right here Ratty is always right.... You might be in need of more Thermal Paste, too! *D'oh for overlooking that*.


Edited by BlazingFury1996, 29 May 2014 - 10:42 AM.


#28 Rahludan

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Posted 29 May 2014 - 08:59 PM

Thanks for your help! 

 

I am going to snag the thermal paste off my friend later on tonight when we go and pick up Mario Kart Wii U :)

 

The weather is actually pretty bad right now, so I have most of my things unplugged to avoid frying everything I own. So when the storm subsides, I will try everything you suggest!

 

Yes, my copy of Windows 7 is legitimate. I actually own 3, all of which I've bought retail from the MicroCenter. When I ran that Prime test thing, the computer actually went through with "Activating Windows:, which I am almost positive I've done when I clean installed the machine in the first place. 

 

The browser? That never would have passed my mind as an option :) I will try that suggestion, but what are the odds of that happening twice? This computer was doing this before I rebooted it. That's why I did it in the first place :) I use Chrome BTW.

 

I will let you know when I get this stuff done! Thanks again!



#29 Captain Char

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Posted 29 May 2014 - 09:10 PM

the only reason I keep my pc plugged in during storms in on an USP system, so if anything happens that would take the shock, or if power fails I have 30 mins of reserve power

#30 Rahludan

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Posted 29 May 2014 - 09:13 PM

Yeah, my friend has one of those. He called it the "Battery Back-up". I'd like to eventually invest in a few of those things for around the house.



#31 BlazingFury1996

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Posted 30 May 2014 - 10:34 PM

 

Thanks for your help! 

 

I am going to snag the thermal paste off my friend later on tonight when we go and pick up Mario Kart Wii U  :)

 

The weather is actually pretty bad right now, so I have most of my things unplugged to avoid frying everything I own. So when the storm subsides, I will try everything you suggest!

 

Yes, my copy of Windows 7 is legitimate. I actually own 3, all of which I've bought retail from the MicroCenter. When I ran that Prime test thing, the computer actually went through with "Activating Windows:, which I am almost positive I've done when I clean installed the machine in the first place. 

 

The browser? That never would have passed my mind as an option  :) I will try that suggestion, but what are the odds of that happening twice? This computer was doing this before I rebooted it. That's why I did it in the first place  :) I use Chrome BTW.

 

I will let you know when I get this stuff done! Thanks again!

 

Good to hear you have a legitimate version of Windows - that's the safer bet :P.

 

The OS may still be corrupt, as the disk itself may have been corrupt. Sometimes this just happens. Do try with the sfc /scannow to check for any problems.

 

Of course! Silly me. Do try another browser temporarily though, see if that changes anything :P. Chrome can be a big resource hog!

 

Also, run Furmark and tell me the results. Hopefully we can get this problem found and sorted :P

 

3QJKOC9.png



#32 Rahludan

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Posted 01 June 2014 - 01:54 AM

I was running the furmark thing for half an hour. The GPU temperature maxed at 52C, and never shut off. I also ran the system check, and there were no errors.

 

I ran 3 Youtube videos at the same time on Internet Explorer, for 4 minutes a piece. The CPU temperature maxed 45C, but stayed at around 30C most of the time. 

 

Oh wow!! I just turned around and did the same thing on chrome, and just as soon as I started up the videos, the shutdown occured!

 

I'm doing this test take 2

 

--------------------------------------------------------------------------------------------

 

Starting with Chrome this time.. Same outcome. It took about 5 seconds in before the system stopped. The temperature still stalled around 30C.

 

The computer is back on now. I am going to start with 4 videos again, and gradually add some more. Then, I am going to install FireFox. 

I was running the same video 8 times on Internet Explorer, and it still never shut off! 

 

-------------------------------------------------------------------------------------------

 

I've downloaded FireFox, and tried the same test, and the results are similar to Google Chrome, shuts off after about 5 seconds.



#33 RunningWolf251

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Posted 01 June 2014 - 05:34 AM

As Blazing mentioned above, Chrome is well-known for using way more resources than it needs. Firefox a little less so compared to IE, but I have a hard time believing it's simply Chrome/FF over IE causing an issue with your system.

 

I don't recall seeing one in the thread or I may have glanced over it, but are you getting a BSOD or some kind of error report that you can post?



#34 adambigaxe1

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Posted 01 June 2014 - 06:18 AM

Try making sure everything is compatible, my brother's computer worked fine for months until he reinstalled everything and found his audio card was incompatible with almost everything and stopped working completely. Also make sure all your drivers are up to date.



#35 Rahludan

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Posted 01 June 2014 - 08:20 AM

Yeah, my system had crashed as I was talking on Mumble. It just crashes A LOT slower while on IE than any other browser. 

 

No, I don't get any BSOD's. Drivers are up to date. I am so fucking stumped to the point where I am just wanting to give up..

 

If my problem is hardware related, I can switch out any piece to the Manufacturer, and my warranties will cover anything. MY only problem with that, I cant think of a way to PROVE that said piece is failing. I thought my Motherboard was crapping out, but I have no proof.. That's where I'm stuck..



#36 ZeBraffels

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Posted 01 June 2014 - 09:32 AM

Did you already replace the stock CPU heatsink with an aftermarket or are you still using the one that came from AMD?


Edited by waffels, 01 June 2014 - 09:34 AM.


#37 MehStrongBadMeh

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Posted 01 June 2014 - 03:19 PM

If this problem only happens when there is a flash player open, then Right-click on a flash video in each web browser, click "Settings...", go to the "Display" tab, and uncheck "Enable Hardware Acceleration". See if that stops it.

 

Otherwise, your motherboard is definitely defective. 



#38 BlazingFury1996

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Posted 01 June 2014 - 07:23 PM

I'm rather puzzled, actually. The fact that it ran FURMARK for 30 minutes,  with only a rise to 52C and no shutoffs. 

 

Good to hear another browser worked for ya, but I am still confused. Furmark should use a LOT more resources than Chrome, IE and Firefox combined. The fact that it only shuts off using Chrome.... That's what's got me puzzled, even if Chrome uses more resources than the other two browsers.

 

Do me a favour, try running Google Chrome Portable (A portable version of Google Chrome) from a memory stick. Google Chrome Portable (Fully legal and virus free) can be found here: http://portableapps....chrome_portable (The sourceforge download). I then want you to set the install location to an external USB device. The run the chrome.exe found on your USB stick. Then run as many YouTube videos as you can, and tell me if it shuts down again.

 

Another thing you may want to do is search online for either a newer version (if possible) or older version (if not) of Chrome. Uninstall the currently installed version and use this. 

 

 

If this problem only happens when there is a flash player open, then Right-click on a flash video in each web browser, click "Settings...", go to the "Display" tab, and uncheck "Enable Hardware Acceleration". See if that stops it.

 

Otherwise, your motherboard is definitely defective. 

 

I am not too inclined on to think motherboard defectivity, but I am thinking along the lines of Flash Player.

 

>>Google Chrome is the only browser to have Flash Player built directly into it, rendering installed instances of Flash useless! Maybe the version of Flash currently on your computer (not Chrome) is compatible with your PC build, but the version of Flash on Chrome is NOT compatible. This would explain why Furmark can run, and why IE works, but Chrome causes problems. Apparently, (cannot confirm), Firefox uses Chrome's version of Flash if Chrome is installed, as it is normally more up to date (lets face it, most people don't allow Flash to update (or Java for that matter xD), but they are happy to let Chrome update, which would also update Flash. Basically, Firefox apparently hogs Chrome's version of Flash - and if that's faulty, then Firefox will not work either. 

 

>>Another thing for you to try is going to your plugins section on Google Chrome (Put "chrome://plugins/" into your address window on Chrome) and check the version of Adobe Flash Player that is installed (For me it is version 13.0.0.214 - most likely the same as yours in Chrome). Compare this to the version of Flash that is on your computer (and not the Chrome version). Do this by opening Internet Explorer. clicking on the cog in the top right, selecting "Manage Add-ons", then clicking "Shockwave Flash Object" once. The properties should show below, including the version number. Tell me if this is the same as the one for Chrome. 

 

I agree with Meh, disable Hardware Acceleration and see if that solves anything :P

 

3QJKOC9.png



#39 Rahludan

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Posted 01 June 2014 - 08:17 PM

No, I haven't changed heatsinks yet. 

 

I downloaded and ran the Chrome Portable, and nothing has really changed. I ran about 6 videos, and then the computer shut off. about 15 seconds in.

 

I disabled hard ware acceleration. I do not have a "Shockwave Flash Object" in IE, so I don't know if that's a problem here. 

 

Loaded 5 videos on Youtube again, It crashed in about 12 seconds. 



#40 RunningWolf251

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Posted 02 June 2014 - 12:52 AM

Just glanced through your specs and your card is displaying as standard vga adapter.

---------------
Display Devices
---------------
Card name: Standard VGA Graphics Adapter
Manufacturer: (Standard display types)
Chip type: AMD ATOMBIOS
DAC type: 8 bit
Device Key: Enum\PCI\VEN_1002&DEV_6613&SUBSYS_20121787&REV_00
...

Might check your compatibility for your GPU and motherboard. Could also be an issue with your driver there, so I'd double check that aspect one more time just to be safe. Also check Netframework versions. That seems to be an issue I saw when I search for the Standard VGA adapter issue.

 

This compatibility list shows your motherboard being incompatible with the R7 240, but the one below shows that it is compatible, so it could be your drivers.

http://www.pc-specs....Compatible_GPUs

 

http://pcpartpicker....a970aud3p#c=151

 

 

CPU x GPU are definitely compatible though

http://www.pc-specs....Compatible_GPUs


Edited by RunningWolf251, 02 June 2014 - 12:53 AM.


#41 Rahludan

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Posted 02 June 2014 - 01:38 AM

Yeah, I'd realized that I had forgotten to install the video drivers when I typed out the list, lol. I had updated to the latest drivers soon after posting.



#42 RunningWolf251

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Posted 02 June 2014 - 01:40 AM

Ah, ok, so it's showing your card on your pc's specs now? If so then I'm out of suggestions until something new pops up.



#43 Limey the Kind

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Posted 02 June 2014 - 10:28 AM

I think at this point you've done all that's humanly possible with the suggestions in here, probably time to send it back under warranty, the company you got it from will probably just throw in a new motherboard/GPU to test it.

#44 BlazingFury1996

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Posted 02 June 2014 - 04:53 PM

Unfortunately, I'm with the rest on this. Unless the drivers fix this problem, I think it could be a problem with your motherboard now.... The fact that Furmark worked well would dissuade me from thinking GPU and CPU, but still - I could be wrong. I would send it back under the Warranty. Sorry I couldn't be of more help. I hope you get this sorted soon :P

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#45 Rahludan

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Posted 03 June 2014 - 01:53 AM

No, you all were excellent help!! I thank you all very much!!

 

I am NOT against sending in my Motherboard in for repair/replacement, but I just need to figure out what I can tell them that will make me positive that it's a motherboard issue. 

 

Should I try and flash it first? Or, should I just go ahead and send it in? Will flashing the motherboard have any potential at all in solving my problem?

 

The problem in having a warranty in something like computer parts, is that it's damn near impossible to pin point the issue most of the time with a defective piece of hardware, especially since it is a self/custom build. I am going to go ahead and try my luck sometime this week. I am working seven/twelves for the next 1-3 weeks, so I will hardly have the time to think anything out without wanting to get aggravated or tired :P



#46 Captain Char

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Posted 03 June 2014 - 01:13 PM

depends I had to update my bios out of the box to even get my onboard gigabyte lan connection to even work.
have you checked to see if there was a bios update for it?

#47 BlazingFury1996

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Posted 04 June 2014 - 01:16 AM

No, you all were excellent help!! I thank you all very much!!

 

I am NOT against sending in my Motherboard in for repair/replacement, but I just need to figure out what I can tell them that will make me positive that it's a motherboard issue. 

 

Should I try and flash it first? Or, should I just go ahead and send it in? Will flashing the motherboard have any potential at all in solving my problem?

 

The problem in having a warranty in something like computer parts, is that it's damn near impossible to pin point the issue most of the time with a defective piece of hardware, especially since it is a self/custom build. I am going to go ahead and try my luck sometime this week. I am working seven/twelves for the next 1-3 weeks, so I will hardly have the time to think anything out without wanting to get aggravated or tired :P

 

I wouldn't recommend trying to flash your BIOS. If you do it wrong, it could be classed as malpractice and then void your warranty - not good! 

 

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#48 Rahludan

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Posted 05 June 2014 - 12:43 AM

Yeeeah, I was thinking the same exact thing. 

 

Once this damn boiler outage is over, and I actually get my life back, I'm gonna type out a warranty claim. Wish me luck! :D



#49 BlazingFury1996

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Posted 05 June 2014 - 07:47 AM

Yeeeah, I was thinking the same exact thing. 

 

Once this damn boiler outage is over, and I actually get my life back, I'm gonna type out a warranty claim. Wish me luck! :D

 

Good luck! Hopefully you get a reply nice and quickly! :D

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Edited by BlazingFury1996, 05 June 2014 - 07:48 AM.


#50 Rahludan

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Posted 09 July 2014 - 12:17 AM

Hey! I thought I'd update this for anyone who really cared.

 

Revisiting this problem. I have had plenty of time to get more into it. I've re-applied the thermal paste to the processor, and that really didn't fix much. I went ahead and made an RMA claim for my Motherboard, and it just got approved about 4 hours ago :) So, I'm sending that in first thing tomorrow morning. Once I get the PC rebuilt, I'll let you guys know if that fixed anything! I've gotta buy more thermal paste tho :/

 

Thanks again for everyone who commented, and also to those that looked at my thread! 



#51 Captain Char

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Posted 09 July 2014 - 12:43 AM

its a pain in the ass to trouble shoot some pc problems, but when you can just RMA it, why screw with it :P

#52 Rahludan

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Posted 16 July 2014 - 06:08 PM

So I sent my Motherboard out on the 9th, and according to USPS, they got it on the 11th. Well, they're just now emailing me saying they got it today, being the 16th. They're saying that they aren't finding anything wrong with it.. Which is pretty much what I was thinking would happen. 

 

 

 

No trouble found after tests with multiple configurations
 

 

:(

 

So back to square one.. I've still got that sledge hammer handy :)



#53 ZeBraffels

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Posted 21 July 2014 - 06:11 AM

*snip*

 

-edit-

People with your processor were suggesting this heatsink.  Note that its a 120mm fan size and may have issues fitting into small cases.

http://www.newegg.co...3-099-_-Product

 

I still stand by this.  Some of the AMD FX 8-core processors come stock with water cooling.  The stock heatsink was garbage when I had a FX 6-core, it definatly isn't sufficient for 8-core. :/


Edited by waffels, 21 July 2014 - 06:14 AM.


#54 Rahludan

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Posted 29 July 2014 - 08:47 AM

Alright, I FINALLY got my motherboard back, and we put the computer back together. No shutdowns!! :D 

 

I'd run a shit-ton of youtube videos, and nothing shut off! I know that isn't saying much, but that was literally all it took to make the thing crash in the first place, so the ability to do that even, is astounding. Thanks again for all this help! 



#55 RunningWolf251

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Posted 29 July 2014 - 01:05 PM

That's awesome! I'm getting to know that feeling as my desktop was loop rebooting with no bsod errors all last night after I put it together and I literally had no clue what was causing it. I tightened everything up and adjusting my gpu seemed to fix it. It hasn't crashed since, but I'm gonna reapply thermal paste because I was a dumb and took my cooler off without thinking.



#56 Rahludan

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Posted 04 October 2014 - 09:44 AM

I just thought I would throw in an update just in case anyone still cared. 

 

A while after I posted that, the shutoffs started to occur again. I had given up... until tonight.

 

I went ahead and took the chance and switched mine and my brothers processor out. And the results are excellent! (Almost)

 

I have been using the stock CPU fan ever since I have built my computer, and that fan had never made any noise, even though I am certain it was always running. Since I switched processors, shutdowns have not occured in either computer, but this noise is irritating the hell out of me! 

 

So, I bought me one of these

based on waffels' recommendation! (Thanks buddy!!) Hopefully, this will quiet things down a whole lot!

 

I am still puzzled as to why his processor is working fine in my computer, but not my brothers? Why is that? Compatibility issues maybe? But I am not going to worry about it too much. The computers are functional, and I can now sleep peacefully again! This has also been a great learning experience for myself, but as well as a giant mountain of stress, but that must be part of the experience!

 

Thanks again for your guys' help and output during this whole thing! 


Edited by Rahludan, 04 October 2014 - 09:46 AM.


#57 Captain Char

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Posted 04 October 2014 - 10:18 AM

id say possible outdated bios, potentially defective chip etc etc, some boards are also very picky when it comes to compatability, shouldn't really matter in this day and age, but eg my mother board is a dual channel only mother board, if you try to run two sticks that aren't dual cannel, eg a 4gb and a 2gb stick say, the system will bsod at random

#58 Umby_The_Zombeon

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Posted 16 October 2014 - 08:16 PM

I just thought I would throw in an update just in case anyone still cared. 

 

A while after I posted that, the shutoffs started to occur again. I had given up... until tonight.

 

I went ahead and took the chance and switched mine and my brothers processor out. And the results are excellent! (Almost)

 

I have been using the stock CPU fan ever since I have built my computer, and that fan had never made any noise, even though I am certain it was always running. Since I switched processors, shutdowns have not occured in either computer, but this noise is irritating the hell out of me! 

 

So, I bought me one of these

based on waffels' recommendation! (Thanks buddy!!) Hopefully, this will quiet things down a whole lot!

 

I am still puzzled as to why his processor is working fine in my computer, but not my brothers? Why is that? Compatibility issues maybe? But I am not going to worry about it too much. The computers are functional, and I can now sleep peacefully again! This has also been a great learning experience for myself, but as well as a giant mountain of stress, but that must be part of the experience!

 

Thanks again for your guys' help and output during this whole thing! 

 

I know this problem quite well...

Sounds like a bad chip, you could keep experimenting with the chip(s) you removed, and try to determine that it's that chip gone bad, or something unrelated, but i do not recommend that.

Also, the chip change may have caused the fan to run on high, which is the main reason most computers make that much noise, not really a big problem, but it keeps your computer from overheating. You can contact the company that you got parts from, or someone that can fix computers, and they can change the power of the fan to not run on high for long periods of time, which can burn out the fan motor over time, or use up the battery pack, and it won't be able to keep up with the charge...but that's highly advanced stuff, and should be done by experts only.

 

id say possible outdated bios, potentially defective chip etc etc, some boards are also very picky when it comes to compatability, shouldn't really matter in this day and age, but eg my mother board is a dual channel only mother board, if you try to run two sticks that aren't dual cannel, eg a 4gb and a 2gb stick say, the system will bsod at random

I work on computers IRL, 75% of all the boards, devices and components are extremely picky with compatability, 1 wrong chip may cause it to have problems from small glitches, to instant crashes or computer failure.

When it's a computer that isn't that old, mainly fresh new to about 3 or so months, those problems are most likely from the people that built it. A chip, or even a wire is installed the wrong way can cause the computer to fail, or work incorrectly.



#59 Rainbow Dash McStarley

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Posted 16 October 2014 - 09:31 PM

Please don't bump old, dead, solved threads.




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