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About Reports - READ this before posting anything


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#1 Tom_Tiara

Tom_Tiara

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    Diamond_Tiara

Posted 12 March 2014 - 02:33 AM

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This is part of the ban appeals forum, DO NOT reply to any posts here unless you are directly involved or if you have vital information to add. Please let us handle reports in here, we investigate everything, and don't need random uninvolved people posting. If you choose to ignore this warning and post anyway, expect your forum account to be temporarily banned. DO NOT "help" people by replying to their threads, the accused can speak for themselves.
 
 
 
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If there are no admins online and you would like to report a player or grief, make sure you follow these directions as best as you can. Following these directions allow us to quickly and easily figure out what's wrong and respond appropriately.
 
When reporting an incident in chat, such as excessive spam or insulting behavior, just post the name of the player(s) involved, a brief description of what they were doing that was bad, and when it happened relative to your post (e.g. "10 minutes ago"). IF possible, post a screenshot of the incident or a quote of what the person said (try to be as accurate as possible). We have chat logs and this will allow us to easily find the incident.
 
Example of a screenshot:
 
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Example of a quote:
 

This is a spam message! I am spamming! This is against the rules!


 
 
When reporting unauthorized block changes or other grief there are a few simple rules to follow:

1. If blocks have been placed, simply right-click them with a stick. Take a screenshot showing the output of right-clicking with the stick, like this example showing the cake block I placed in the Ponyville town hall:

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When you take a screenshot showing the output from the stick this incudes the coordinates of the grief (as you can see in the example) so we'll know where to go to look for it.

2. If blocks have been removed, or if lava, water, or fire blocks have been placed, you'll need to use bedrock to find out who did it. Bedrock is a special block which works like the stick to display information about the world when you place it. It won't actually stay placed in the world or replace the block that was there, but it will tell you who placed the water or lava in the space, or who destroyed the block that used to be there (if a block was destroyed). To get a piece of bedrock for this purpose, run the command:

/lb toolblock

Take a screenshot showing the output of placing the bedrock, like this example showing the lava I placed outside the Ponyville town hall:

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Or this example showing that a block has been destroyed by a player named Tom_EN:
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3. If for whatever reason your screenshot does not include the coordinates of where you are, run the /where command and be sure to include the coordinates (and the world you are in!) in your post:
 
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4. Do NOT attempt to fix the grief yourself, and do not attempt to place blocks other than bedrock to find out who is responsible. We can easily find out who it was using tools unavailable to builders.

5. Make a new topic in the Reports forum to make your report. Use a site like http://imgur.com/ to upload your screenshots of grief. Then use the image button on the forum to inculde them in your post:

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Please only report grief you see on the live server, the backups are a little out of date and if you load them in single player you'll see stuff that looks like grief because fire will spread and so forth. 
 
 
 
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If you are reporting an admin and are uncomfortable with leaving a report in the open forum, admin CalistoVolan) has opened up her PM box for anyone to leave serious complaints about specific staff members.
 
Here are a couple of notes:
  • Your Identity will only be revealed if you request that we reveal it. The reason for this is clarification of the situation becomes MUCH simpler when all identities are known.
  • CalistoVolan is the primary point of contact for reporting admins. You can directly PM Calisto as a group or on your own.
  • If you wish to contact another admin, please contact Shroom Agent
  • We would appreciate it if we were not spammed. Please don't mass PM us to get our attention.
  • CalistoVolan and Shroom Agent are the only admins doing this. Please don't PM the other admins with complaints.
Do not use this as a way to complain about the way we do things as a team. Here are examples of what we don't want to see:
  • "I don't like the way admins do things"
  • "Admin said a bad word!"
  • "Admin(Tsar) told me the truth about my build quality!"
Examples of things worthy of a report:
  • "Admin kept on killing me for not apparent reason"
  • "Admin destroyed by build and would not fix it"
  • "Admin is harassing me on chat"
If you have any complaints regarding a specific member of staff on Brohoof, please send CalistoVolan a PM with as much information as possible. This is not for complaints about how we do things as admins. It's for complaints about a specific member of the staff. We cannot stress this enough.

Edited by Shroom Agent, 15 November 2015 - 07:16 PM.



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